SHIPPING AND RETURNS

Shipping Policy

We are unable to cancel your order after it is placed. Please follow the return process below if you decide that you no longer want your purchase.

After order is placed, you will be sent a confirmation email. Once an order has been shipped, you will receive an email with a tracking number.
Orders are typically processed (pre-shipment) within 3-6 business days. However, due to the current logistics environment, orders may take up to 14 business days to be shipped.
Pre-orders will ship during the dates listed on the TERMS & CONDITIONS, at time of purchase.
Separate orders or orders with multiple items will be combined, and may require extra processing time.
Shipping typically takes 4-6 business days via UPS or FedEx, but delays from the courier can happen.
We ship to the address provided by the customer, and we are not responsible for lost or missing orders due to an incorrect shipping address provided.
Customer is responsible for re-delivery fee.

ALL BAGS ARE FINAL SALE ITEMS. NO RETURNS, CANCELLATIONS, OR EXCHANGES WILL BE ACCEPTED.
PRE-ORDER PRODUCTS CANNOT BE RETURNED.

Returns must be initiated within 14 DAYS of the original order’s arrival.
Merchandise must be in unused condition with all labels attached to the product and original packaging intact.
Returning multiple products or orders will result in a longer processing time while we check each product.
Customers returning products internationally must pay all associated duties and taxes for the shipment, or TELL EDWARDS will not be able to accept the return.
Customer is responsible for return shipping costs.
Please note that all shipping costs are non-refundable.